We're not responsible for wrong shipping addresses. There are no refunds. If you order an order more than once accidentally, email email@example.com with the order number, so we can cancel it. If you order a phone, check the gsms then go to this website (http://www.gsmworld.com/roaming/gsminfo/index.shtml) to make sure it's compatible with your carrier. If you order a cell phone, then find out it's not compatible with your carrier we are not responsible.